Privacy Policy
Last updated: [date to be confirmed]
Strawberry Cottage Retreats ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, and how it's handled, in line with the New Zealand Privacy Act 2020.
What we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email, phone number, submitted via our contact form, booking enquiry form, or lead magnet opt-in
- Booking information — preferred dates, any details you choose to share with Cliff ahead of a call or retreat weekend
- Website usage data — general analytics (pages visited, device type, approximate location) via[analytics provider to be confirmed]
- Communications — records of emails or calls between you and us
We do not collect payment card details directly — these are handled securely by our payment provider,[payment provider to be confirmed], who has their own privacy policy.
Why we collect it
We use your information to:
- Respond to enquiries and arrange calls or bookings
- Send you the 7-Step Method guide or other resources you've requested
- Send occasional emails if you've opted in, which you can unsubscribe from at any time
- Understand how our website is used, so we can improve it
- Meet our legal and accounting obligations
We do not sell your personal information to anyone, for any reason.
Sensitive information
If you choose to share health-related information with Cliff ahead of a retreat or session — for example, to help him understand what might be relevant for your safety — that information is treated as sensitive and is only used to inform how your session is run. It is not shared with any third party without your explicit consent, except where required by law.
Who we share information with
We may share limited information with:
- Our email platform provider,[email platform to be confirmed], to send guides and updates you've opted into
- Our payment provider, to process any payments
- Our website hosting provider, as part of normal website operation
We do not share your information with advertisers or data brokers.
How long we keep it
We keep personal information only as long as it's needed for the purposes above, or as required by law (for example, financial records may need to be kept for a minimum period under NZ tax law).
Your rights
Under the Privacy Act 2020, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct any information that's wrong
- Ask us to delete your information, where we're not legally required to keep it
- Withdraw consent for marketing emails at any time, via the unsubscribe link in any email
To make a request, contact us at[email to be confirmed].
Cookies and analytics
Our website uses basic analytics to understand visitor numbers and behaviour. This doesn't identify you personally. You can control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact us
If you have questions about this policy or how your information is handled, contact us at [email to be confirmed]or 021 740 288.